Frequently Asked Questions

Not exactly — but if you've searched for a rental car in Hawaii, California, Arizona, or Florida and found us, you're in the right place. Ohana Mobility isn't an airport car rental counter. We place premium Moke EVs directly on resort and hotel properties, so guests can explore on their own schedule without leaving the property to pick up a car. Think of it as a curated vehicle experience that's part of your stay, not a separate errand.

A hotel vehicle sharing program places a fleet of vehicles on your property that guests can rent on-demand through a mobile app. Unlike traditional rental car partnerships, vehicle sharing is fully integrated into the guest experience — vehicles are stationed on-site, booking is instant, and the property earns revenue from every trip.

No app download required. Guests book directly from the web — on desktop or mobile — through your property's unique landing page. Properties can share this link in reservation confirmation emails or display a QR code at the front desk. Guests verify their identity, browse available vehicles in real time, and book a Moke instantly. They unlock the vehicle via Bluetooth on their phone and drive off to explore. When finished, they return it to the designated area on property. The entire process is keyless, cashless, and requires no interaction with resort staff.

We currently serve luxury resort markets across Hawaii, Southern California, South Florida, and Arizona — destinations known for year-round outdoor lifestyles where Moke EVs thrive. Our core markets include Maui, Oahu, the California coast (from Malibu to San Diego), Miami Beach and the Palm Beaches, and Scottsdale/Sedona. If your property is in a warm-weather destination not listed here, reach out — we're expanding.

Ohana Mobility serves luxury resorts, boutique hotels, coastal communities, multifamily residential properties, corporate campuses, event venues, and Moke dealerships. Any property or community that wants to offer on-demand shared mobility to its guests, residents, or employees is a strong fit for our platform.

With our Service Plan, there is zero upfront cost. Ohana provides the vehicles, insurance, maintenance, technology, and support at no charge to the property. Revenue from guest rentals is shared between the property and Ohana. For properties that want to use their own vehicles, our Tech Plan offers the platform on a subscription basis.

Guests pay per-trip or per-hour rental fees through the Ohana app. The property receives a share of every transaction. Because there is no upfront investment or operational cost for the property, vehicle sharing represents pure incremental ancillary revenue — a new revenue stream with zero overhead.

No. The Service Plan is designed so properties pay nothing upfront. Ohana invests in the vehicles, charging infrastructure, insurance, and technology. The property provides the location and earns revenue through a transparent sharing model. This eliminates financial risk and makes it easy to launch.

White-label vehicle sharing means the guest-facing mobile app and booking experience are fully branded with your property name, logo, and colors. Guests interact with what appears to be your proprietary transportation service, while Ohana provides the technology and operations behind the scenes. This is available through our Tech Plan.

Guests book directly from the web — no app download needed. Each property has a unique landing page that can be shared as a link in reservation emails or as a QR code at the front desk. Guests can book before arrival from any desktop or mobile browser. They see all available vehicles on a real-time map, select a vehicle, confirm their booking, and pay securely via Stripe. The entire process takes under a minute. Vehicle access is handled through Bluetooth — no physical keys are needed.

Our platform integrates Invers OneAPI telematics for real-time vehicle tracking, battery level monitoring, trip history, geofencing, and remote diagnostics. Property managers can view fleet status on a live dashboard. The system also supports automated maintenance alerts and usage analytics for optimizing fleet performance.

Ohana Mobility provides comprehensive commercial insurance coverage for all vehicles in Service Plan fleets. This covers liability, collision, and guest injury during rental periods. Properties carry no insurance burden for the vehicle sharing program. For Tech Plan customers using their own vehicles, we help structure the appropriate coverage.

Ohana handles all vehicle maintenance for Service Plan fleets. Our telematics system monitors vehicle health continuously, and we schedule preventive maintenance proactively. If a vehicle needs repair, it is automatically removed from the booking system and our operations team handles the service. Properties never need to manage vehicle upkeep.

Fleet size depends on property type and guest volume. Resorts typically start with 2-6 vehicles, multifamily properties with 1 per 50-75 units, and corporate campuses with 4-8 vehicles. We analyze demand data after launch and recommend adjustments to optimize utilization and revenue.

The Service Plan is a fully managed program where Ohana provides vehicles, insurance, maintenance, and technology — the property just provides space and earns revenue. The Tech Plan is a white-label software platform for operators who want to use their own vehicle fleet with Ohana technology. Both plans include the mobile app, booking system, payments, and fleet management dashboard.

Most properties can go live within 4-6 weeks from signing. This includes site assessment, vehicle delivery, charging setup, staff orientation, and app configuration. For properties with existing infrastructure, timelines can be even shorter. Our launch team manages the entire process.

Yes. Our Tech Plan supports any vehicle type equipped with compatible telematics hardware. While Moke vehicles are our recommended choice for their guest appeal and coastal durability, the Ohana platform is vehicle-agnostic. We can help you evaluate whether your existing fleet is suitable for a shared mobility program.